/* Layout: three-pane operator console — conversations | thread | contact + API log; stacks to one pane on phones */
:root{
  --bg:#eef1f4; --panel:#ffffff; --panel-2:#f6f8fa; --line:#dde3e9; --ink:#14212b; --ink-2:#4c5d6b; --ink-3:#7d8d99;
  --accent:#1d5fd1; --accent-ink:#ffffff; --accent-soft:#e6eefc; --out:#dff3e7; --out-line:#c3e6d1;
  --ok:#1f8a4c; --warn:#b26a00; --warn-soft:#fff3df; --crit:#c2362b; --crit-soft:#fde9e7; --code-bg:#0f1b24; --code-ink:#cfe0ee;
  --f-display:"Sora",system-ui,sans-serif; --f-body:"Figtree",system-ui,-apple-system,"Segoe UI",sans-serif; --f-mono:"IBM Plex Mono",ui-monospace,Menlo,Consolas,monospace;
}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]){
  --bg:#0d151c; --panel:#141f28; --panel-2:#1a2732; --line:#263744; --ink:#e4ecf2; --ink-2:#a6b7c4; --ink-3:#7c8e9b;
  --accent:#5b93f0; --accent-ink:#081220; --accent-soft:#1a2c47; --out:#173a2a; --out-line:#235339;
  --ok:#4cc483; --warn:#f0a63a; --warn-soft:#3a2b12; --crit:#f07068; --crit-soft:#3d1c1a; --code-bg:#091017; --code-ink:#cfe0ee; color-scheme:dark}}
:root[data-theme="dark"]{
  --bg:#0d151c; --panel:#141f28; --panel-2:#1a2732; --line:#263744; --ink:#e4ecf2; --ink-2:#a6b7c4; --ink-3:#7c8e9b;
  --accent:#5b93f0; --accent-ink:#081220; --accent-soft:#1a2c47; --out:#173a2a; --out-line:#235339;
  --ok:#4cc483; --warn:#f0a63a; --warn-soft:#3a2b12; --crit:#f07068; --crit-soft:#3d1c1a; --code-bg:#091017; --code-ink:#cfe0ee; color-scheme:dark}
html,body{height:100%;margin:0}
body{background:var(--bg);color:var(--ink);font-family:var(--f-body);font-size:14px;line-height:1.45}
*{box-sizing:border-box}
button,input,select,textarea{font:inherit;color:inherit}
button{cursor:pointer}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px}
.app{height:100%;display:flex;flex-direction:column;padding-left:max(0px,env(safe-area-inset-left,0px));padding-right:max(0px,env(safe-area-inset-right,0px))}

/* top bar */
.top{display:flex;align-items:center;gap:16px;padding:10px max(16px,env(safe-area-inset-left,0px));background:var(--panel);border-bottom:1px solid var(--line);flex-wrap:wrap}
.brand{display:flex;align-items:center;gap:10px;font-family:var(--f-display);font-weight:700;font-size:16px;letter-spacing:-.01em}
.mark{width:28px;height:28px;border-radius:7px;background:var(--accent);display:grid;place-items:center;color:var(--accent-ink);font-size:13px}
.tabs{display:flex;gap:2px;background:var(--panel-2);border:1px solid var(--line);border-radius:8px;padding:3px}
.tabs button{border:0;background:none;padding:5px 12px;border-radius:6px;color:var(--ink-2);font-weight:600}
.tabs button[aria-selected="true"]{background:var(--panel);color:var(--ink);box-shadow:0 1px 2px rgba(0,0,0,.08)}
.demo{margin-left:auto;font-size:12px;font-weight:600;color:var(--warn);background:var(--warn-soft);padding:4px 10px;border-radius:99px;white-space:nowrap}
.me{display:flex;align-items:center;gap:8px;font-weight:600;font-size:13px}
.av{width:30px;height:30px;border-radius:50%;display:grid;place-items:center;font-size:12px;font-weight:700;background:var(--accent-soft);color:var(--accent);flex:none}

/* inbox grid */
.view{flex:1;min-height:0}
.inbox{height:100%;display:grid;grid-template-columns:300px minmax(0,1fr) 340px}
.pane{min-width:0;min-height:0;display:flex;flex-direction:column;background:var(--panel);border-right:1px solid var(--line)}
.pane:last-child{border-right:0}
.pane-h{padding:12px 14px;border-bottom:1px solid var(--line);display:flex;align-items:center;gap:8px}
.pane-h h2{font-family:var(--f-display);font-size:14px;margin:0;font-weight:600}
.search{width:100%;padding:8px 10px;border:1px solid var(--line);border-radius:8px;background:var(--panel-2)}
.filters{display:flex;gap:6px;padding:8px 14px;border-bottom:1px solid var(--line);flex-wrap:wrap}
.chip{border:1px solid var(--line);background:var(--panel);border-radius:99px;padding:3px 10px;font-size:12px;font-weight:600;color:var(--ink-2)}
.chip[aria-pressed="true"]{background:var(--ink);color:var(--panel);border-color:var(--ink)}
.list{overflow:auto;flex:1}
.conv{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:4px 10px;padding:12px 14px;border-bottom:1px solid var(--line);cursor:pointer;width:100%;text-align:left;background:none;border-left:3px solid transparent;border-top:0;border-right:0}
.conv:hover{background:var(--panel-2)}
.conv[aria-current="true"]{background:var(--accent-soft);border-left-color:var(--accent)}
.conv .av{grid-row:span 2}
.conv .nm{font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.conv .tm{font-size:12px;color:var(--ink-3);font-variant-numeric:tabular-nums}
.conv .pv{font-size:13px;color:var(--ink-2);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.badge{font-size:11px;font-weight:700;border-radius:99px;padding:1px 7px;justify-self:end;align-self:center}
.b-unread{background:var(--accent);color:var(--accent-ink)}
.tag{display:inline-block;font-size:11px;font-weight:700;border-radius:4px;padding:1px 6px;letter-spacing:.02em}
.t-voice{background:#e8e1fb;color:#5b3fb4}.t-text{background:#dcf1f6;color:#1b6f86}.t-call{background:var(--crit-soft);color:var(--crit)}.t-none{background:var(--panel-2);color:var(--ink-3)}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]) .t-voice{background:#2c2350;color:#c5b5f7}:root:not([data-theme="light"]) .t-text{background:#14343e;color:#8fd6ea}}
:root[data-theme="dark"] .t-voice{background:#2c2350;color:#c5b5f7}:root[data-theme="dark"] .t-text{background:#14343e;color:#8fd6ea}

/* thread */
.thread{background:var(--bg)}
.thread-h{background:var(--panel);justify-content:space-between;flex-wrap:wrap}
.who{display:flex;align-items:center;gap:10px;min-width:0}
.who b{display:block}.who small{color:var(--ink-3);font-family:var(--f-mono);font-size:12px}
.win{font-size:12px;font-weight:600;padding:4px 10px;border-radius:99px;white-space:nowrap;font-variant-numeric:tabular-nums}
.win.open{background:var(--accent-soft);color:var(--accent)}.win.closed{background:var(--warn-soft);color:var(--warn)}
.back{display:none;border:1px solid var(--line);background:var(--panel);border-radius:6px;padding:4px 8px}
.msgs{flex:1;overflow:auto;padding:18px 18px 8px;display:flex;flex-direction:column;gap:10px}
.day{align-self:center;font-size:11px;font-weight:600;color:var(--ink-3);text-transform:uppercase;letter-spacing:.06em}
.bub{max-width:min(440px,82%);padding:8px 11px 6px;border-radius:10px;background:var(--panel);border:1px solid var(--line);white-space:pre-wrap;overflow-wrap:anywhere}
.bub.out{align-self:flex-end;background:var(--out);border-color:var(--out-line)}
.bub .meta{display:flex;justify-content:flex-end;gap:6px;font-size:11px;color:var(--ink-3);margin-top:3px;font-variant-numeric:tabular-nums}
.bub .tk{font-weight:700}.tk.read{color:var(--accent)}
.bub .hd{font-weight:700;margin-bottom:4px}.bub .ft{font-size:12px;color:var(--ink-3);margin-top:4px}
.bub .tpl{font-size:11px;font-weight:700;color:var(--ink-3);text-transform:uppercase;letter-spacing:.05em;margin-bottom:4px}
.btns{display:flex;flex-direction:column;margin:8px -11px -6px;border-top:1px solid var(--out-line)}
.btns span{padding:7px;text-align:center;color:var(--accent);font-weight:600;border-bottom:1px solid var(--out-line)}
.btns span:last-child{border-bottom:0}
.tap{display:flex;align-items:center;gap:6px;font-size:11px;font-weight:700;color:var(--ink-3);margin-bottom:3px;text-transform:uppercase;letter-spacing:.05em}
.sys{align-self:center;font-size:12px;color:var(--ink-2);background:var(--panel);border:1px dashed var(--line);border-radius:99px;padding:3px 12px}
.composer{background:var(--panel);border-top:1px solid var(--line);padding:10px 14px;display:flex;flex-direction:column;gap:8px}
.saved{display:flex;gap:6px;flex-wrap:wrap}
.saved button{border:1px solid var(--line);background:var(--panel-2);border-radius:99px;padding:3px 10px;font-size:12px;color:var(--ink-2)}
.row{display:flex;gap:8px;align-items:flex-end}
.row textarea{flex:1;min-width:0;resize:none;border:1px solid var(--line);border-radius:8px;padding:9px 10px;background:var(--panel-2);min-height:40px;max-height:120px}
.btn{border:0;border-radius:8px;padding:9px 16px;font-weight:700;background:var(--accent);color:var(--accent-ink)}
.btn:disabled{opacity:.45;cursor:not-allowed}
.btn.ghost{background:var(--panel-2);color:var(--ink);border:1px solid var(--line)}
.closedbox{display:flex;gap:10px;align-items:center;justify-content:space-between;background:var(--warn-soft);color:var(--ink);border-radius:8px;padding:10px 12px;flex-wrap:wrap}
.closedbox p{margin:0;font-size:13px;flex:1;min-width:200px}

/* details */
.seg{display:flex;gap:2px;margin:0 auto 0 0}
.seg button{border:0;background:none;padding:5px 10px;border-radius:6px;font-weight:600;color:var(--ink-2)}
.seg button[aria-selected="true"]{background:var(--panel-2);color:var(--ink)}
.dbody{overflow:auto;flex:1;padding:14px;display:flex;flex-direction:column;gap:14px}
.kv{display:grid;grid-template-columns:110px minmax(0,1fr);gap:8px 10px;font-size:13px;align-items:center}
.kv dt{color:var(--ink-3);font-size:11px;text-transform:uppercase;letter-spacing:.06em;font-weight:600}
.kv dd{margin:0;overflow-wrap:anywhere}
.kv select{border:1px solid var(--line);border-radius:6px;padding:4px 6px;background:var(--panel-2);width:100%}
.box{border:1px solid var(--line);border-radius:10px;padding:12px;display:flex;flex-direction:column;gap:8px}
.box h3{margin:0;font-size:12px;text-transform:uppercase;letter-spacing:.06em;color:var(--ink-3)}
.box p{margin:0;font-size:13px;color:var(--ink-2)}
.sim{display:flex;gap:6px;flex-wrap:wrap}
.sim button{border:1px solid var(--line);background:var(--panel-2);border-radius:6px;padding:5px 9px;font-size:12px;font-weight:600}
.log{display:flex;flex-direction:column;gap:10px}
.ev{border:1px solid var(--line);border-radius:8px;overflow:hidden}
.ev-h{display:flex;gap:8px;align-items:center;padding:6px 10px;font-size:12px;background:var(--panel-2);flex-wrap:wrap}
.ev-h .dir{font-weight:700;font-size:10px;letter-spacing:.06em;padding:1px 6px;border-radius:4px}
.dir.req{background:var(--accent-soft);color:var(--accent)}.dir.hook{background:var(--out);color:var(--ok)}
.ev-h code{font-family:var(--f-mono);font-size:11.5px;color:var(--ink);overflow-wrap:anywhere}
.ev-h time{margin-left:auto;color:var(--ink-3);font-variant-numeric:tabular-nums}
.ev pre{margin:0;padding:10px;background:var(--code-bg);color:var(--code-ink);font-family:var(--f-mono);font-size:11px;line-height:1.5;overflow-x:auto;max-height:240px}
.empty{color:var(--ink-3);font-size:13px;text-align:center;padding:24px 10px}

/* templates + settings */
.page{height:100%;overflow:auto;padding-block:20px 40px;padding-left:max(16px,env(safe-area-inset-left,0px));padding-right:max(16px,env(safe-area-inset-right,0px))}
.wrap{max-width:1100px;margin:0 auto;display:flex;flex-direction:column;gap:18px}
.page h1{font-family:var(--f-display);font-size:20px;margin:0;letter-spacing:-.01em;text-wrap:balance}
.lede{margin:4px 0 0;color:var(--ink-2);max-width:65ch}
.card{background:var(--panel);border:1px solid var(--line);border-radius:12px}
.tbl-wrap{overflow-x:auto}
table{width:100%;border-collapse:collapse;font-size:13px}
th,td{text-align:left;padding:10px 14px;border-bottom:1px solid var(--line);white-space:nowrap}
th{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--ink-3);font-weight:600}
tr:last-child td{border-bottom:0}
td code{font-family:var(--f-mono);font-size:12px}
.st{font-size:11px;font-weight:700;border-radius:99px;padding:2px 8px}
.st.APPROVED{background:var(--out);color:var(--ok)}.st.PENDING{background:var(--warn-soft);color:var(--warn)}.st.REJECTED{background:var(--crit-soft);color:var(--crit)}
.split{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:18px;align-items:start}
.form{padding:16px;display:flex;flex-direction:column;gap:12px}
.form h2{font-family:var(--f-display);font-size:15px;margin:0}
.fld{display:flex;flex-direction:column;gap:4px}
.fld label{font-size:12px;font-weight:600;color:var(--ink-2)}
.fld input,.fld select,.fld textarea{border:1px solid var(--line);border-radius:8px;padding:8px 10px;background:var(--panel-2);width:100%}
.fld small{color:var(--ink-3);font-size:12px}
.fld .err{color:var(--crit)}
.three{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px}
.two{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}
.phone{background:var(--bg);border-radius:14px;padding:16px;border:1px solid var(--line);position:sticky;top:0}
.phone .bub{max-width:100%}
.perm{display:flex;flex-direction:column;gap:8px;padding:16px}
.perm div{display:flex;gap:10px;align-items:baseline;flex-wrap:wrap}
.perm code{font-family:var(--f-mono);font-size:12.5px;background:var(--panel-2);padding:2px 6px;border-radius:4px}
.perm span{color:var(--ink-2);font-size:13px}
.copy{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.copy code{font-family:var(--f-mono);font-size:12.5px;background:var(--panel-2);padding:6px 8px;border-radius:6px;overflow-wrap:anywhere;flex:1;min-width:0}
.toast{position:fixed;left:50%;bottom:calc(20px + env(safe-area-inset-bottom,0px));transform:translateX(-50%);background:var(--ink);color:var(--panel);padding:8px 14px;border-radius:8px;font-weight:600;font-size:13px;z-index:20}

@media (max-width:1100px){.inbox{grid-template-columns:280px minmax(0,1fr)}.inbox .details{display:none}.inbox.show-details{grid-template-columns:280px minmax(0,1fr) 320px}.inbox.show-details .details{display:flex}}
@media (max-width:860px){.inbox.show-details{grid-template-columns:minmax(0,1fr)}.inbox.show-details .list-pane,.inbox.show-details .thread{display:none}}
@media (max-width:720px){
  .inbox{grid-template-columns:minmax(0,1fr)}
  .inbox .thread{display:none}.inbox.chat-open .thread{display:flex}.inbox.chat-open .list-pane{display:none}
  .back{display:inline-block}.split,.two{grid-template-columns:minmax(0,1fr)}.demo{margin-left:0}.me span{display:none}
}
@media (prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}

/* live-app additions */
.top form{margin:0}
.linkbtn{border:1px solid var(--line);background:var(--panel-2);border-radius:6px;padding:4px 10px;font-size:12px;font-weight:600;color:var(--ink-2)}
.newbtn{margin:0 0 0 auto;padding:6px 10px;font-size:12px}
.err-line{color:var(--crit);font-size:12.5px}
.bub.failed{border-color:var(--crit)}
.tk.failed{color:var(--crit)}
.vars{display:grid;grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:8px}
.vars input{border:1px solid var(--line);border-radius:6px;padding:7px 9px;background:var(--panel);width:100%}
.vars label{font-size:11px;font-weight:600;color:var(--ink-3);display:flex;flex-direction:column;gap:3px}
.closedbox select{border:1px solid var(--line);border-radius:8px;padding:8px;background:var(--panel)}
.modal-bg{position:fixed;inset:0;background:rgba(10,18,26,.45);display:grid;place-items:center;z-index:30;padding:16px}
.modal{background:var(--panel);border-radius:12px;border:1px solid var(--line);width:min(520px,100%);max-height:90vh;overflow:auto;padding:18px;display:flex;flex-direction:column;gap:12px}
.modal h2{font-family:var(--f-display);font-size:16px;margin:0}
.modal .actions{display:flex;gap:8px;justify-content:flex-end}
.banner{background:var(--crit-soft);color:var(--crit);padding:8px max(16px,env(safe-area-inset-left,0px));font-size:13px;font-weight:600}
.ev-h .code{font-weight:700;font-family:var(--f-mono);font-size:11px}
.code.bad{color:var(--crit)}.code.good{color:var(--ok)}
.login{min-height:100%;display:grid;place-items:center;padding:24px 16px}
.login form{width:min(360px,100%);background:var(--panel);border:1px solid var(--line);border-radius:14px;padding:24px;display:flex;flex-direction:column;gap:14px}
.login .brand{font-size:18px}